If you’re someone that wants a good entry-level position, IT help desks are one good option. When you work as a help desk expert, you have a few responsibilities that you need to deal with like helping with a computer support or answering customer questions about their equipment. You may also need to deal with the networks of computers at a business including connecting to the internet and tutoring the staff about how to use everything.
Overall, the job is worth doing for the most part. If you look at the Bureau of Labor Statistics, you’ll see that the average salary for a computer support professional is around $50,000. The education you need to have will vary from job to job but at the least, you need to be good with computers and networking technology.
What Can You Do If You Need More From This?
There are more credentials and degrees that you can access if you want to go beyond working in IT and to find out what your options are you’re going to need to think about what your skills are that make you worth hiring. Here, you will see a few career options to think through. See here for ‘service desk software‘.
A Cloud/Systems Administrator
Systems administration and network support are a good fit for someone working currently in IT. Pretty much all companies need to have a solid networking setup so there are always positions out there for people that know how to deal with it all. The Bureau of Labor Statistics has said that job listings will be going up through the year 2026 and you can expect to make $80,000 or more for this kind of work. There is also talk of how companies will start to need to use cloud-based services whether they are a small or large business so demand will always be there.
A candidate that is likely to get hired is going to need to be certified in cloud technology, OS work, and basic and advanced security. If an IT professional has a degree related to systems administration then it’s possible for them to find a lot of work, especially if they learn a bit more about cloud-based computing.
Security Expert And Network Operations
Most companies are very worried about cybersecurity and that’s for good reason. An IT expert that has the right training in security systems and network operations will be in high demand. There will be a job growth of close to 30 percent going into 2026 and you can expect to be paid around $95,000.
Security risks keep popping up and changing so it’s smart to evolve along with everything going on. Network operation and security-related jobs generally require you to have a bachelor’s degree and some experience in the field. If you have a degree and the right certifications that show you’re good with everything from networking to management, then you’re going to find it easy to track down a job that is a step up from where you currently are.
Manager Of IT Systems
There is a possibility of being able to get a management position after working at an IT help desk for a while. It’s sometimes hard to make a move towards a better position, but it’s not as bad as you’d think. Customer service tasks and experience with communications, in general, will make it easier for you to move to a higher position. Generally, it’s known that communication is what makes an IT professional have value and it’s all about being efficient when doing tasks.
An IT manager is going to need to have all of the proper credentials and certifications. If you’re ready to be a leader, it’s also good to know all about running a business. You can get a degree in managing businesses so you know more about things like business law, ethics, and just running IT companies in general.